tiki77 Privacy Policy

1. Introduction

tiki77 ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our online gaming platform, including our website, mobile applications, and all associated services.

This Privacy Policy applies to all users of tiki77 services, including visitors to our website, registered account holders, and anyone who interacts with our platform. By accessing or using tiki77 services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions and our Responsible Gaming Policy, which together form the complete agreement between you and tiki77.

2. Data Controller

tiki77 is the data controller responsible for your personal information collected and processed through our platform. We determine the purposes and means of processing your personal data in accordance with this Privacy Policy and applicable data protection laws.

As a data controller, tiki77 is responsible for ensuring that all personal data is collected, processed, stored, and protected in compliance with international data protection standards and gaming industry regulations. Our Data Protection Officer oversees compliance with privacy laws and handles data protection inquiries.

For privacy-related questions, concerns, or requests, you may contact our Data Protection Officer at [email protected].

3. Information We Collect

tiki77 collects several categories of personal information necessary to provide our gaming services, comply with legal obligations, and ensure platform security. The information we collect includes:

3.1 Account Registration Information

When you create a tiki77 account, we collect:

• Personal Identification: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address (street, city, province, postal code)
• Account Credentials: Username, encrypted password, security questions and answers
• Indonesian National ID (KTP) Number: Required for age verification and identity confirmation

3.2 Identity Verification Documents (KYC)

To comply with anti-money-laundering regulations and prevent underage gambling, we collect:

• Clear photograph or scan of your Indonesian National Identity Card (KTP) showing your full name, photo, date of birth, and ID number
• Selfie photograph holding your KTP next to your face for biometric comparison
• Proof of address document (utility bill, bank statement, or government correspondence issued within the last three months)
• Bank account verification documents (optional but recommended for faster withdrawals)

3.3 Financial and Transaction Information

When you deposit, wager, or withdraw funds, we collect:

• Bank account details (bank name, account number, account holder name) for deposits and withdrawals
• E-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details)
• Transaction history (deposit amounts, withdrawal amounts, dates, payment methods, transaction IDs)
• Betting and gaming activity (games played, bets placed, stakes, winnings, losses)
• Bonus history (bonuses claimed, wagering progress, bonus conversions)

3.4 Technical and Usage Information

When you access tiki77, we automatically collect:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution
• Connection Information: IP address, internet service provider, approximate geographic location (city-level based on IP)
• Usage Data: Pages visited, games accessed, session duration, click patterns, navigation paths
• Log Files: Access timestamps, error logs, system events for security and troubleshooting purposes

3.5 Communications

We collect and store:

• Customer support chat transcripts (live chat, WhatsApp, email correspondence)
• Marketing communication preferences (email subscriptions, promotional SMS opt-ins)
• Survey responses and feedback submissions
• Any other communications you voluntarily provide to tiki77 staff or through our platform

4. How We Use Your Information

tiki77 processes your personal data for specific, legitimate purposes related to operating our gaming platform, complying with legal obligations, and improving user experience. We use your information for:

4.1 Account Management and Service Provision

• Creating and maintaining your tiki77 account
• Verifying your identity and age to prevent underage gambling
• Processing deposits, withdrawals, and financial transactions
• Enabling you to place bets, play games, and participate in togel (Indonesia's traditional numbers lottery) draws
• Tracking your gaming activity, transaction history, and account balance
• Managing bonuses, promotions, and VIP membership programs

4.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money-Laundering (AML) regulations
• Preventing fraud, money laundering, and terrorist financing
• Enforcing our Terms and Conditions and detecting violations
• Responding to legal requests from law enforcement or regulatory authorities
• Maintaining records required by gaming licenses and international regulations
• Reporting suspicious activity to relevant authorities when legally required

4.3 Security and Fraud Prevention

• Detecting and preventing unauthorized account access and hacking attempts
• Identifying fraudulent betting patterns, collusion, or bonus abuse
• Monitoring for multiple account creation or identity theft
• Protecting against distributed denial-of-service (DDoS) attacks and other cyber threats
• Investigating disputes, chargebacks, and player complaints

4.4 Customer Support

• Responding to your inquiries via live chat, WhatsApp, email, or phone
• Troubleshooting technical issues and resolving account problems
• Providing Indonesian-language support tailored to local player needs
• Training support staff to improve service quality

4.5 Marketing and Communications

• Sending promotional emails about bonuses, tournaments, and new games (only if you opted in)
• Delivering SMS notifications about deposits, withdrawals, and account activity
• Personalizing game recommendations based on your play history
• Notifying you about changes to our terms, policies, or services

You can opt out of marketing communications at any time through your account settings or by clicking "unsubscribe" in promotional emails. Note that transactional emails (deposit confirmations, withdrawal notifications, security alerts) cannot be disabled as they are essential to account operation.

4.6 Platform Improvement and Analytics

• Analyzing user behavior to improve website navigation, game selection, and user interface
• Conducting statistical analysis to understand player preferences and optimize services
• Testing new features, games, and payment methods
• Monitoring platform performance, load times, and error rates

4.7 Responsible Gaming

• Monitoring betting patterns to identify potential problem gambling behaviors
• Implementing self-exclusion requests and deposit limits
• Providing responsible gaming tools and resources
• Training staff to recognize and respond to problem gambling indicators

5. Legal Basis for Processing

Under international data protection law, tiki77 must have a lawful basis for processing your personal data. We process your information based on:

• Contractual Necessity: Processing is necessary to perform our contract with you (providing gaming services as outlined in our Terms and Conditions)
• Legal Obligation: Processing is required to comply with gaming regulations, KYC/AML laws, tax reporting, and legal requests from authorities
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, and service improvement (balanced against your privacy rights)
• Consent: You have explicitly consented to processing for specific purposes, such as receiving marketing communications

6. Information Sharing and Disclosure

tiki77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:

6.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist in operating our platform:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other suppliers provide games and receive gameplay data for integrity monitoring
• Identity Verification Services: Third-party KYC verification providers may process your identity documents to confirm age and identity
• Cloud Hosting Providers: Secure international data centers store encrypted user data
• Customer Support Tools: Live chat software and email platforms facilitate customer communications

All third-party service providers are contractually bound to protect your data, use it only for specified purposes, and comply with data protection standards equivalent to those in this Privacy Policy.

6.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, or government authorities when:

• Required by law, court order, subpoena, or legal process
• Necessary to comply with gaming license conditions or regulatory investigations
• Mandated by anti-money-laundering or counter-terrorism financing laws
• Needed to protect tiki77's legal rights or defend against legal claims
• Essential to protect user safety or prevent criminal activity

6.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified via email of any such change in ownership or control of your personal information.

6.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or statistical data that cannot identify you individually with business partners, researchers, or the public for industry analysis, marketing insights, or other legitimate purposes. This data does not constitute personal information.

7. Data Security Measures

tiki77 implements comprehensive technical, administrative, and physical security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

7.1 Technical Security

• 256-bit SSL Encryption: All data transmitted between your device and tiki77 servers is encrypted using industry-standard SSL/TLS protocols
• Encrypted Data Storage: Personal data stored on our servers is encrypted at rest using AES-256 encryption
• Firewall Protection: Multi-layer firewall systems prevent unauthorized network access
• Intrusion Detection: Automated systems monitor for suspicious activity and potential security breaches
• Regular Security Audits: Independent third-party security firms conduct penetration testing and vulnerability assessments

7.2 Administrative Security

• Access Controls: Employee access to personal data is restricted based on job role and necessity (principle of least privilege)
• Staff Training: All employees undergo mandatory data protection and confidentiality training
• Confidentiality Agreements: Staff members sign legally binding non-disclosure agreements
• Background Checks: Employees with access to sensitive data undergo background verification

7.3 Physical Security

• Data centers storing user information are located in secure facilities with 24/7 surveillance, biometric access controls, and environmental protections
• Office premises housing staff with data access are protected by security personnel and access badge systems

7.4 Account Security

You play a critical role in protecting your account. Please:

• Create a strong, unique password containing uppercase letters, lowercase letters, numbers, and special characters
• Never share your password or account credentials with anyone
• Log out after each session, especially on shared or public devices
• Enable two-factor authentication (2FA) if available
• Immediately report suspected unauthorized access to [email protected]

8. Data Retention

tiki77 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.

8.1 Active Accounts

While your account remains active, we retain all personal data, transaction history, and gaming activity records to provide ongoing services.

8.2 Closed Accounts

After you close your account (voluntarily or due to Terms violations):

• Account access is immediately disabled
• Personal data is retained for 7 years to comply with gaming regulations, tax laws, and anti-money-laundering requirements
• After 7 years, personal data is securely deleted or fully anonymized unless longer retention is required by law

8.3 Legal Requirements

Some data may be retained longer if required for ongoing legal proceedings, regulatory investigations, dispute resolution, or other lawful purposes. We will inform you if extended retention is necessary.

9. Your Privacy Rights

You have the following rights regarding your personal data processed by tiki77:

9.1 Right to Access

You may request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used, machine-readable format (typically PDF or CSV) within 30 days of your request.

9.2 Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request correction or update. You can update most information directly through your account settings.

9.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal data under certain circumstances, such as when data is no longer necessary for its original purpose or you withdraw consent. Note that we may be legally required to retain some data for regulatory compliance even after deletion requests.

9.4 Right to Restriction of Processing

You can request that we limit how we use your data in certain situations, such as while we verify data accuracy or assess your objection to processing.

9.5 Right to Data Portability

You have the right to receive your personal data in a portable format and request that we transfer it directly to another service provider where technically feasible.

9.6 Right to Object

You may object to processing based on legitimate interests or direct marketing purposes. We will cease processing unless we have compelling legitimate grounds that override your interests.

9.7 Right to Withdraw Consent

Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time through account settings or by contacting us.

9.8 Exercising Your Rights

To exercise any privacy rights, contact our Data Protection Officer at [email protected] with your request. Include your full name, registered email address, and specific details of your request. We will respond within 30 days and verify your identity before processing requests.

10. Cookies and Tracking Technologies

tiki77 uses cookies and similar tracking technologies to enhance user experience, analyze platform usage, and provide personalized content.

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your device and remember your preferences.

10.2 Types of Cookies We Use

• Essential Cookies: Required for core functionality (login, account access, transaction processing). These cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with the site to improve performance and identify errors.
• Functionality Cookies: Remember your preferences (language, currency, game favorites) for a personalized experience.
• Analytics Cookies: Help us understand user behavior through aggregated statistics (we may use Google Analytics or similar tools).

10.3 Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impair platform functionality. Disabling analytics cookies will not affect your ability to use tiki77.

11. International Data Transfers

tiki77 operates internationally and may transfer your personal data to servers located outside Indonesia. When we transfer data across borders:

• We ensure receiving countries provide adequate data protection standards equivalent to international norms
• We use standard contractual clauses approved by data protection authorities to protect transferred data
• Service providers in other countries are contractually bound to protect your data according to this Privacy Policy

By using tiki77 services, you consent to international data transfers necessary for platform operations.

12. Children's Privacy

tiki77 services are strictly prohibited for individuals under 21 years of age. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected information from someone under 21:

• The account will be immediately closed and permanently banned
• All personal data will be deleted from our systems
• Any winnings will be voided
• Deposits will be refunded to the payment source

If you believe a minor has provided personal information to tiki77, please contact us immediately at [email protected].

13. Changes to This Policy

tiki77 may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. When we make significant changes:

• We will notify you via email to your registered address
• We will display a prominent notice on our website
• The "Last Updated" date at the top of this policy will be revised

Your continued use of tiki77 services after changes take effect constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

14. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

Email: [email protected]
Response time: Typically 3-5 business days

General Customer Support

• 24/7 Live Chat: Available through the tiki77 website
• Email: [email protected]
• WhatsApp: +62-812-3456-7890 (08:00-22:00 WIB)

Mailing Address

tiki77 Data Protection Office
[International Gaming Jurisdiction Address]
[City, Country]